Boston University Library UX Research
UX Research Intern (2020)
- Conduct technical interviews and document data which will be used for future suggestions
for design changes to improve website interactions
- Improve the time and cost-efficiency for gathering user experience data of sitepages by
assisting in making surveys, assessments, and performing field research
- Assess and restructured website architecture by changing search interface and research
guides features to make collecting research data more intuitive

Boston University CM180 Team
Art Director, Researcher, Strategist (Spring 2020 - Present)
- Attained 1000+ views and amplified media theory and awareness by creating a video analysis
- Acclaimed by Director of the Communication Research Center and an associate professor of
Boston University and shown as model example for current COM students to this day

Boston University Vietnamese Student Association
External Public Relations, Graphic Designer, Family Leader (2019 - 2022)
- Empower 50+ members to explore the diversity of methods in graphic design, illustration, and
video productions, lead workshops on the basics of software (Premiere Pro, Photoshop, Canva)
- Managed social media, planned and promoted events, attended 8 conferences, reached over
10+ organizations as a liaison
for potential collaborations, reaching an average of at least 50 engagements per post
- Mobilized efforts for raising donations through CPP, collectively raising over $1000

LA Nails Day Spa
Manicurist, Graphic Designer (Sep 2018 - Present)
- Increase revenue by creating new brochures, menus, business cards, and brand redesign
- Gain 30% new page views every month after launching site page and social media
- Resolved customer service and technical support, bridging any potential language barriers